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Are you expensive?
What kind of data can you collect?
What are some other applications you support?
What geographic areas do you service?
Do I have to sign a contract?
Can you place phone calls? That is, do you do outbound dialing?
How are the voice prompts recorded?
How long is my collected data available?
Do you guarantee up-time?
What kind of control do I have in the script the callers or web-users hear or see?
What options do I have when sending notification emails?
Do you charge extra for writing scripts for the different data collection methods like IVR and web-based?
What if your reports don't show me what I need?
Do you support EDI for orders or other reporting?
What languages do you support in the script?
How do my calls get routed to the right script?
What kind of extra data can I reference in my questionnaires?
How do I set up and modify authorized callers, lists of stores and products, etc?
How do I listen to the recordings that the callers leave on the system?